Complaints
We always try to provide a first class service. Occasionally however, things can go wrong. If they do, we'll try to put them right.
If you have a complaint or simply want to register your views please ask our staff for details of our complaints procedure. If, after the Society's internal complaints procedure has been exhausted, the matter has not been resolved to your satisfaction we will tell you how to refer your complaint to the Financial Ombudsman Service.
For more information, click here to download a pdf on making a complaint.
Click here to downloan cfeb Consumer Financial Education Body leaflet - Complaints about banking services