Administration Support

We have a full time vacancy (Monday to Friday 9am until 5pm – 35 hours) at our Principal Office based in Nelson, Lancashire.

Why the Marsden?

Our customers tell us that we are friendly, trusted and reliable. We pride ourselves on highly personal service, contactable staff and the ability to make a difference to all our members. Being part of a valued team you will share this special customer journey with them.

As Administration Support you will promote the Society by raising awareness of our products, criteria and service to the intermediary community, whilst building strong relationships with all firms to encourage new and repeat business.

You will have an understanding of the complex legislation around mortgage regulation, including MCOB and MCD and apply this to your day to day activities.

What are we looking for?

As the first point of contact for all telephone broker new business inquiries, an ability to provide excellent customer service is essential alongside a passion to do more and enjoy both the challenges and rewards that come from these interactions.

We are looking for our next team member to have GCSE Maths and English (Grade C or above) and an understanding of MCOB, MCD, PRA, FCA, GDPR, money laundering and data security. There is also the option to begin studying towards a CeMap qualification which could allow you the opportunity to progress within the Marsden.

What are you waiting for?

If you enjoy giving great customer service then when not come and join our team.

We can offer great benefits:

• Starting salary of £19,008 p.a. (£10.44 per hour) – £25,344 p.a. (£13.93 per hour), subject to experience;
• Additional remuneration linked to organisational performance;
• Hybrid working;
• Holidays starting at 23 days, rising to 25 after one year (plus bank holidays), with further increases in line with length of service;
• Generous contributory pension scheme (10% employer contribution);
• Simply Health level 2 cash plan;
• Life Assurance Scheme (6x annual salary);
• Employee Assistance Programme;
• LifeWorks perks and wellbeing app;
• Free on-site parking at our Principal Office.

What you need to do?

To apply please submit your CV with a covering letter stating why you are suitable for the role to HR@themarsden.co.uk.

Please note that CVs without a covering letter will not be considered.

This post will close on 22 July 2022, or sooner if we receive sufficient applications.

As we receive a number of applications it is not possible to contact everybody so if you do not hear from the Society within 2 weeks of the closing date then your application has likely been unsuccessful.