Specialist Customer Representative (Full Time)

We have a full time vacancy working Monday to Friday, 8.45am until 4.30pm (35 hours) within our Colne branch.

Why the Marsden?

Our customers tell us that we are friendly, trusted and reliable. We pride ourselves on a highly personal service, contactable staff and the ability to make a difference to all our members. Being part of a valued team you will share this special customer journey with them.

As a customer representative delivering the Marsden personal service, helping people feel at home in our branches and getting to know them is essential. You won’t just be dealing with transactions and answering queries to their satisfaction, but finding out how else we can help and if there is anything else we can do.

You will also be promoting a range of savings, home insurance and mortgage products.

What are we looking for?

An ability to provide excellent customer service is essential alongside a passion to do more and enjoy both the challenges and rewards that come from these interactions.

Previous experience in the Financial Services industry is essential, with up to date knowledge and understanding of FCA regulation.

We are looking for our next team members to have a good standard of general education (GCSE Grade C) experience of customer service, good communication skills, dealing with queries and problem solving.

We have a fantastic training program to support you with the coaching and learning to develop your career at the Marsden.

What are you waiting for?

If you enjoy giving great customer service then when not come and join our team.

We can offer great benefits:

• Starting salary of £19,008 p.a. (£10.44 per hour) rising to £25,344 p.a. (£13.93 per hour) with service
• Additional remuneration linked to organisational performance
• Starting at 23 days holiday per year and after 1 years service rises to 25 with continued increments on length of service, plus bank holidays
• Generous contributory pension scheme (10% employer)
• Simply health level 2 cash plan
• Life assurance scheme (6x annual salary)
• Employee assistance programme
• Mental Health First Aiders
• Lifeworks perks and wellbeing app
• Free on site parking

What you need to do?

To apply please submit your CV with a covering letter stating why you are suitable for the role to HR@themarsden.co.uk.

Please note that CVs without a covering letter will not be considered.

This post will close on 30 November 2022, or sooner if we receive sufficient applications.

As we receive a number of applications it is not possible to contact everybody so if you do not hear from the Society within 2 weeks of the closing date then your application has likely been unsuccessful.