Coronavirus (Covid-19) and Your Marsden

We ask that you only visit our branches if your transaction is essential. If you are displaying symptoms of Coronavirus (a high temperature and/or a new, continuous cough), please do not enter the branch. This is for the safety of our colleagues, and our customers.

We are constantly reviewing our plans to ensure we can continue to service our savers. As a result, we have introduced various ways to access your money from home, detailed below.

Accessing your money during the Coronavirus outbreak

Withdrawing funds if you have a passbook-based account:

Next day faster payments to a nominated bank account

We now offer the option to send next day faster payments to a nominated bank account which must be held in your name. There are three ways you can do this;

• Online: If you register, or are already registered, for our eSavings platform you will be able to view your branch-based accounts online and until further notice, request a next day faster payment from these accounts to the nominated bank account you specify, once it has been verified with a paper bank statement or electronic check. Follow the steps to set up your account here.
• Over the phone: If you would like to set up a nominated bank account for next day faster payments over the phone, contact our savings team on 01282 440500*. They will need to verify the bank account with a paper bank statement or electronic check. Once verified, you will then be able to request next day faster payments over the phone.
• In branch: If you are still able to visit a branch with your passbook, you can request a nominated bank account is set up for next day faster payments. Once verified by a paper bank statement or electronic check, you will be able to request your funds are paid into this account on your next branch visit, or by contacting the savings team on 01282 440500.

Withdrawing funds if you have a direct account:

If you have a direct account, you can call us or write to us to request your funds. If you have a nominated bank account set up with us, we can pay your funds directly to this account instead of issuing a cheque. If you do not have a nominated bank account set up with us and you would like funds sending directly to a bank account rather than receiving a cheque, you will need to provide us with a paper bank statement, or your bank details to carry out an electronic check. This can be done over the phone. Once set up, you’ll then be able to withdraw funds straight to your nominated account.

Withdrawing funds if you have an e-savings account:

If you have an e-savings account, you can continue to access your money as normal. Submit your request on the eSavings platform and your funds will be sent out to your nominated bank account.

Paying in to your accounts

If you need to pay money in to your accounts, you can do so in the following ways;

• Cheque posted to us
• Electronic bank transfer from your bank account using sort code: 60-94-95 and the last 8 digits of the Marsden account you are paying into as the account number.

We’ve also introduced ‘pay by link’ to help you pay in your funds during this time. To use this service, you will need to contact us by telephone on 01282 440500 and tell us how much you’d like to pay in to your account and which account the funds should go to. You will then receive an email to your registered email address which will contain these details and a link for you to pay money in by UK debit card only.

You can pay cash or cheques in at your local branch but we would ask that you only do this if the transaction is essential. If the transaction is not essential, you may be asked to come back another time.

You will be able to check payments in and out of your accounts if you are registered to use our eSavings platform.