Fraudsters often use exceptional circumstances like the current Coronavirus outbreak to pose as employees of a genuine organisation, such as building societies or banks, police officers, etc. They may claim they are dealing with Coronavirus-related issues that require you to respond by paying money or providing personal information which will allow them to access your account.
They often use pressure tactics to stop you thinking about what they want you to do.
To be clear, the Marsden will never:
- Ask you to disclose any passwords for your accounts
- Encourage you to move funds from your own account into a different “safe” account
- Encourage you to order and pay for UK cash via the phone or internet
- Charge up-front fees for repayment holidays
- Make home visits to collect mortgage arrears on your doorstep
- Demand an immediate payment of mortgage arrears over the phone
- Demand payment of mortgage arrears via email providing you with a link through which to make payments
Individuals who approach you saying they are building society employees and who pressurise you in the ways outlined above are criminals.
Stop – Take a moment to think
Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation
Protect – Contact us on 01282 440500* immediately if you have made a payment and think you may have been the victim of fraud.