Does the plan cover every cost?
The plan guarantees to cover the items listed in the plan. For a cremation funeral this includes the crematorium fee and ministers fee. For a burial the burial cost cannot be fully guaranteed. Instead a contribution of £1,220 is included towards burial costs. However, there may be some additional costs for items such as flowers or memorials*. Regulatory changes could also mean extra charges might apply, e.g. if VAT became payable on funerals.
What happens if I move house?
The plan can be used anywhere in mainland Great Britain and Northern Ireland, Jersey, Isle of Man and Isle of Wight. Just tell Dignity your new address and where necessary/required they will advise you of your new Dignity Nominated Funeral Director.
What happens if I pass away before I’ve paid all the monthly instalments?
The arrangements and price guarantee in your plan will remain in place provided the person arranging the funeral agrees to pay the outstanding balance to Dignity at the time of the funeral.
What happens if I stop paying my monthly instalments?
Your plan will lapse. The services included in your plan can still be carried out, but Dignity can’t offer the price guarantee.
What if Dignity goes out of business?
All the money you pay for your plan is protected whatever happens to Dignity, as the money is held securely in the totally independent National Funeral Trust which no one at Dignity can access. In the unlikely event of Dignity going out of business, the Fund Trustees would appoint or create a new company to ensure all the funerals are performed.
What if I change my mind, can I have a refund?
Yes, you can have a full refund within 30 days. If you cancel after 30 days, a £395 fee will be deducted from any refund due to you. This is so Dignity can maintain the promises they make to all planholders.
Frequently asked questions
Dignity have a network of over 1,200 owned or approved funeral directors throughout the UK. When you take out a plan, or if you phone Dignity in advance, they will let you know the nearest nominated Funeral Director.
This is your Society, so if you have any questions big or small - send them in! If you email your questions in we will pop them on the website to help other members too!
For more information on Prepaid Funeral plans, click here.