Frequently asked questions

Yes, you can download the direct debit form by clicking here.

Please contact us on 01282 440500 to discuss this.

Yes, please call us on 01282 440500 and we will arrange for a certificate of interest to be sent to you. Please note, as this is a copy of your annual statement, we would class it as a duplicate and there would be a £15.00 charge for this information.

You require our approval to let out your property so please contact us on 01282 440500 to discuss this further or email the details to mortgages@themarsden.co.uk

Please contact us on 01282 440500 to discuss this.

Please contact us on 01282 440500 to discuss this.

Our preferred method is Direct Debit and you can click here to print off the form. If you do not wish to pay by Direct Debit you can make your payment at any of our branches.

Alternatively you can set up a standing order at your bank or make an online payment if your bank account is set up for this. Our bank details are:

Bank: Royal Bank of Scotland
Sort code: 60-94-95
Account number: your 8 digit mortgage account number

Please allow 3 working days for your payment to reach your mortgage account.

We will refund any payment sent to the Society after your mortgage has redeemed. It can take up to 6 working days for the payment to be processed and received back in your bank account.

Yes we have a wide range of products available for existing mortgage customers, please call us on 01282 440500 to discuss these.

Please contact us on 01282 440500 to discuss this.

The interest is re-calculated on the day the capital repayment is made on your mortgage.

You can make a capital payment on your mortgage at any time during the year. Interest is calculated daily so you will benefit from your payment immediately.

We post annual mortgage statements in January.

Please contact us on 01282 440500 to discuss this.