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Can I change my monthly mortgage payment date?
Yes, please call us on 01282 440500 and we will arrange this for you.
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Can I change the bank account I pay my mortgage from?
Yes, you can download the direct debit form by clicking here.
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Can I change the term on my mortgage?
Please contact us on 01282 440500 to discuss this.
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Can I have details of interest paid on my mortgage from the last financial year for the Inland Revenue?
Yes, please call us on 01282 440500 and we will arrange for a certificate of interest to be sent to you. Please note, as this is a copy of your annual statement, we would class it as a duplicate and there would be a £15.00 charge for this information.
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Can I let out my property?
You require our approval to let out your property so please contact us on 01282 440500 to discuss this further or email the details to mortgages@themarsden.co.uk
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Can I make overpayments on my mortgage account?
Please contact us on 01282 440500 to discuss this.
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Can I switch between a repayment mortgage (capital & interest) and an interest only mortgage?
Please contact us on 01282 440500 to discuss this.
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How can I pay my monthly mortgage amount?
Our preferred method is Direct Debit and you can click here to print off the form. If you do not wish to pay by Direct Debit you can make your payment at any of our branches.
Alternatively you can set up a standing order at your bank or make an online payment if your bank account is set up for this. Our bank details are:
Bank: Royal Bank of Scotland
Sort code: 60-94-95
Account number: your 8 digit mortgage account numberPlease allow 3 working days for your payment to reach your mortgage account.
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If a Direct Debit has been taken after I redeemed my mortgage, when will this be returned to my bank?
We will refund any payment sent to the Society after your mortgage has redeemed. It can take up to 6 working days for the payment to be processed and received back in your bank account.
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My current mortgage product has come to an end, do you have other products available for existing mortgage customers?
Yes we have a wide range of products available for existing mortgage customers, please call us on 01282 440500 to discuss these.
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What is the minimum capital repayment I can make?
Please contact us on 01282 440500 to discuss this.
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When I make a mortgage capital repayment when is the interest re-calculated from?
The interest is re-calculated on the day the capital repayment is made on your mortgage.
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When is the best time to make a capital payment on my mortgage?
You can make a capital payment on your mortgage at any time during the year. Interest is calculated daily so you will benefit from your payment immediately.
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When will I receive my annual mortgage statement?
We post annual mortgage statements in January.
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When will the last mortgage payment be collected prior to redemption?
Please contact us on 01282 440500 to discuss this.
We’re here to help
We are always keen to provide you with the very best service.
If you have any queries please give us a call, send us a letter or contact us online.