What’s the current interest rate on my account? Is the rate fixed or variable?
Details of our savings products can be found here. Alternatively, please call our teams for more information about your current interest rate/ product type on 01282 440500 or pop into branch.
What are your Savings Terms and Conditions?
Download our Terms and Conditions by clicking here.
When are branches open?
Our branches are currently operating on reduced hours and are open:
Monday to Friday: 9:00am—1pm
How do I open an account?
To open an account with the Society, you will need to bring the following identification with you whether you are a new or existing member:
- a completed application form
- at least the minimum investment amount for the type of account
- proof of your identity and your address; and
- Proof of nominated bank account where monthly interest option is selected
Our branch-based accounts must be opened in person at one of our branch locations.
Marsden Direct accounts can be opened either in branch, or via the post. Please call our Savings Hub for more information 01282 440500.
Why do I need to provide identification?
We require you to provide identification to comply with Money Laundering Regulations.
I’m an existing customer do I need to provide identification?
In some instances, it may be necessary for an existing customer to provide identification. You may check whether identification will be required by contacting your local branch.
How do I set up a bank payment to my Marsden account?
Please inform your bank of the following details:
Sort Code: 60-94-95
Account number: Please quote the last eight digits of your ten digit Marsden account number. For example for account number 14-123456-07, the account number to be quoted would be 12345607.
How do I change my account address?
For branch based accounts, please visit your local branch with one document from list B of our identification requirements leaflet.
For postal accounts, please call us on 01282 440500 and we will arrange to post out the necessary forms to be signed and returned with one document from list A and one document from list B of our identification requirements leaflet.
Please see the following link for a copy of the identification requirements:
Am I paying tax on my savings?
From 6 April all savings accounts (from every bank and building society) will pay gross interest – ISA accounts pay interest tax free. This means that no tax will be deducted from any interest you earn. This will happen automatically from 6 April 2016.
The changes apply to interest paid from all banks and building societies, credit unions, the NS&I as well as some investments and government or company bonds.
Do I need to complete an R85 form for each account I hold with you?
Due to the Personal Allowance changes, from 6 April 2016, R85 forms become obsolete from the start of the 2016/2017 tax year as interest is paid gross on all our savings accounts – ISA accounts pay interest tax-free. So there is no need to submit an R85 form to us.
You may have previously completed a form to receive interest tax free (a form R85). You won’t have to do so from 6 April 2016. If you have any savings income over your Personal Savings Allowance you will have to pay some tax on this. HMRC will normally collect the tax by changing your tax code. If you already fill in a self-assessment tax return you should carry on doing this and include any income from savings on your return.
What is a 975 Tax Certificate?
A 975 certificate (certificate of tax) shows the interest earned and tax paid on an account during a tax year (6th April – 5th April).
How do I request a 975 certificate?
A tax certificate can be requested by visiting your local branch office.
Alternatively, please call us on 01282 440500, and we will post one out to you.
Frequently asked questions
This is your Society, so if you have any questions big or small - send them in! If you email your questions in we will pop them on the website to help other members too.