The Will Writing Company Statement & FAQs
The Will Writing Company part of “The Estate Planning Group” went into administration on the 15th February 2018.
We understand that the assets and database of “The Will Writing Company” and “The Family Trust Corporation” were purchased by Taylor Rose TKW and Philips Trust Corporation. The future requirements of all Family Trust customers will be serviced by Philips Trust Corporation.
Deedbank who may currently hold customers wills and other documents are continuing to trade and should customers have any queries regarding their current arrangements should contact Deedbank directly.
The Society does not have a relationship or any arrangement with Taylor Rose TKW, Philips Trust Corporation or Deedbank and therefore cannot provide advice on what action a customer should take.
A customer can find a suitable solicitor via the Solicitors Regulation Authority (SRA), www.sra.org.uk/consumers/using-solicitor/find-solicitor.page
Can I contact the Will Writing Company?
Philips Trust Corporation Limited will answer all communications relating to the Will Writing Company. You can contact them by:
Phone: 0161 850 1839
Or by writing to:
Philips Trust Corporation Ltd
Philips Trust Corporation Ltd will be offering all customers the opportunity to have a review of their plans over the coming months to ensure peace of mind.
I'm currently paying a monthly subscription to the Will Writing Company, which included storage and amendments to my existing will. Is this still valid?
Yes, Philips Trust Corporation Ltd will answer any questions you have. Please see contact details above.
I have paid the Will Writing Company for ongoing changes to my will and need to make a change, what should I do?
The on-going service plan, the Will-writing and probate support will now be offered by Philips Trust Corporation Ltd.
I have an existing trust held by the Family Trust Corporation. How are they affected?
Philips Trust Corporation Ltd will service the future requirements of all Family Trust Corporation customers. Customers will be offered their standard terms of engagement, and as previously, the customer can ask the Family Trust Corporation to retire and appoint new trustees in their place if they choose to do so. This request can be made by contacting Philips Trust Corporation Ltd.
The Will Writing Company currently holds my Will. How can I retrieve this?
You can arrange the return of your Will by contacting the storage company, Deedbank. We recommend emailing them using firstname.lastname@example.org or telephoning them on 0330 555 7555 between the hours of 10am and 4pm Monday to Friday.
There will be a charge made for retrieval of documents in line with the Deedbank storage cost structure. These costs will vary by document and will need to be paid directly to Deedbank.
How do I make a complaint?
If you wish to make a complaint against the Will Writing Company, you may wish to refer it to the Solicitors’ Regulation Authority (SRA) Compensation Fund, who can sometimes help an individual where an SRA regulated firm fails to provide services for which they have been paid.
If your payment to the Will Writing Company was made by credit card, you may wish to refer your complaint to your credit card provider who may be able to refund the amount if you have not received what you paid for.
I have a question that is not answered by any of the above. Who can I speak to?
If your query relates to the storage of a document, please contact Deedbank directly (details above). If your query relates to an existing Will, Trust or Power of Attorney please contact Philips Trust Corporation Ltd directly (details above). If you wish to receive any guidance on your current situation you can contact the SRA by calling 0370 606 2555. Their opening hours are 8am to 6pm Monday, Wednesday, Thursday, Friday and 9.30am to 6pm Tuesday.