Privacy

Privacy

Marsden Building Society is committed to protecting your privacy and keeping your personal information secure. This policy does not extend to external websites accessed from this site.
Personal Information

Your privacy is important to us and we will ensure that your details are accurate and kept up-to-date.

Collection of information

"Your Personal Information" means any information obtained from you in connection with a service or product provided to you by the Society. Information is collected lawfully and in accordance with the Data Protection Act 1998. Where we obtain Personal Information from you we will give you the opportunity to indicate if you do not wish to receive information from us about other services or products. Normally this will be done by way of a tick box on an application form.

Use of information

The Society will use your Personal Information to:

- confirm, update and improve our customer records and for account administration;
- identify and market products and services that may be of interest to you;
- analyse and develop our relationships with you;
- help in processing any applications you may make;
- and assist with research and statistical analysis.

The Society will use your Personal Information to send you information on new products and services that we offer directly or via partners that we think might be of interest to you. If you do not wish to receive such information please write to: Marsden Building Society, Marketing Department, Principal Office, 6-20 Russell Street, Nelson, Lancashire, BB9 7NJ You will of course continue to receive statutory information. We never make our customer details available to other organisations for marketing purposes.

Fraud prevention and detection

To protect us against fraud and other criminal activity we may check your details against, and share information with, a variety of fraud prevention agencies. In addition, Money Laundering legislation requires all financial institutions to collect and record personal information to confirm a customer's identity, and to report any transactions arousing suspicion to the Serious Organised Crime Agency

Call monitoring and recording

Telephone calls may be monitored and recorded to help staff training, customer service and for the  purposes of security and fraud prevention.

Storage of data

Any personal data saved is held safely on our mainframe computer, with security systems preventing unauthorised access and we always ensure it is treated confidentially.

Cookies

Please note that we use "Cookies" on the site. A cookie is a software application that tracks our users' navigation of the site and stores that information on their hard drives. This allows us to understand our users' habits and preferences and provide an enhanced user experience. You may set your web browser (Microsoft Internet Explorer or Netscape Navigator) to notify you of cookie placement requests or to disable cookies completely. The instructions or help screen on your internet browser will provide information on how to block the use of cookies, or please refer to www.aboutcookies.org for details on all aspects of online privacy.

Electronic fraud

To protect you from fraud, Marsden Building Society will never ask for your sensitive information via email or send you an email with a link that directs you straight to any kind of logon page.
Be aware of the URL (web address) of the web page you are viewing. All Marsden Building Society pages will come with the following URL: www.themarsden.co.uk

Obtaining your Personal Information

You are entitled, on payment of a fee, to receive a copy of the Personal Information we hold about you. If you would like to obtain information held about you by the Society please write to: Marsden Building Society
Data Protection Officer,
Principal Office
6-20 Russell Street
Nelson
Lancashire
BB9 7NJ