Authorised push payment (APP) fraud is when you're tricked by a criminal into sending money by bank payment to an account that they control. This could be to pay for a purchase that doesn't exist, where a criminal has impersonated a trusted organisation to steal your money, as part of romance fraud, invoice fraud or investment fraud.
New rules came into place on 7 October 2024, which reimburse victims of APP fraud. You can find out more about which payments are covered, and more about the rules by downloading Take Five's APP fraud consumer guide (PDF).
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The Bank of England Base Rate reduced from 5.25% to 5.00% on 1 August 2024. Find out what this means for our members.
We've been named ‘Customer Service Champion’ by Smart Money People at the British Bank Awards!
You may have heard about customers of the Philips Trust Corporation and the impact it’s having on some current and former building society members and their families after they went into administration in April 2022. Read our statement for more information.
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