Our People

I joined the Marsden in 2017 at Nelson Branch as a Customer Representative. My role involves supporting our customers with withdrawing and depositing money, opening new accounts and dealing with queries, whether in branch or over the telephone. Nelson Branch is busy and I love meeting new people and talking to our regular customers. I enjoy working at the Marsden as everyone is helpful and supportive.

I started my career with the Marsden in June 2005 as a Customer Representative at our Nelson branch and then became the Retail Support Manager for the Society in Summer 2018. My job is to drive business through the 8 branches we have across Lancashire, ensuring exceptional customer service is provided to our members. Each day is different and I often find myself building training materials, reporting on MI to senior management and helping with customer enquiries in branch as well as supporting the Head of Retail. I enjoy my job because it’s very varied and I love dealing with our customers, Branch Managers and Customer Representatives, as well as working with all departments across the Society (Savings, Mortgages, HR, Marketing). I like working for the Marsden because it’s small and feels like a family.

I joined the Marsden in December 2020 during the Coronavirus lockdown and I didn’t meet anyone face to face until the following April! My role within the Society is the Financial Controller, which means having responsibility for the non-interest income side of the finances. Managing the costs of running operations, paying the bills, overseeing project costs and keeping our spending in check keeps me busy on a day to day basis. I also own the financial and management accounting reports, which help explain how we’re doing financially as a Society to our Board and members. I enjoy working for the Marsden because the colleagues care about you as a person, and that’s heart-warming; everyone here genuinely looks out for one another.