Our people have made the Marsden who we are today. They make a big difference to the Society and how it operates, which is why we’d like to share with you what they think about working for us.
We employ over 100 people across our 8 branches and Principal Office who work hard to make things happen, trust in the Society’s purpose and the direction in which it is heading. In fact, our recent engagement survey showed that 95% of colleagues were proud to work for the Marsden.
“We recognise that being a successful business relies on great people to deliver the Marsden service. Our members say that it’s our people that make the difference and we agree. We are looking for passionate people with a customer focus that can deliver the Marsden values.”
Rob Pheasey, Chief Executive
I joined the Society in late 2021 and I work in our Nelson branch as a Customer Representative. I’m still quite new here, but my role usually involves helping people withdraw or deposit money, open new accounts and being available to answer any queries our customers may have. The Nelson branch is very busy and I love talking to the different customers who visit us, meaning every day can be completely different. We have regular customers who visit us and it’s nice to see so many familiar faces – we always have a good catch up. I enjoy working with the most wonderful and supportive team, who are always on hand to answer any questions I have or lend support.
Retail Support Manager
I started my career with the Marsden in June 2005 as a Customer Representative at our Nelson branch and then became the Retail Support Manager for the Society in summer 2018. My job is to drive business through the 8 branches we have across Lancashire, ensuing exceptional customer service is provided to our members. Each day is different and I often find myself building training materials, reporting on MI to senior management and helping with customer enquiries in branch as well as supporting the Head of Retail. I enjoy my job because it’s very varied and I love dealing with our customers, Branch Managers and Customer Representatives, as well as working with all departments across the Society (savings, mortgages, HR, Marketing). I like working for the Marsden because it’s small and feels like a family.
I joined the Marsden in December 2020 during the Coronavirus lockdown and I didn’t meet anyone face to face until the following April! My role within the Society is the Financial Controller, which means having responsibility for the non-interest income side of the finances. Managing the costs of running operations, paying the bills, overseeing project costs and keeping our spending in check keeps me busy on a day to day basis. I also own the financial and management accounting reports, which help explain how we’re doing financially as a Society to our Board and members. I enjoy working for the Marsden because the colleagues care about you as a person, and that’s heart-warming; everyone here genuinely looks out for one another.
If you’re interested in a career with the Marsden, view our current vacancies and find out how to apply.
Take a look back at how it all started for the Marsden, and how we’ve got to where we are today.