Our people

We employ over 100 people across our 8 branches and Principal Office who work hard to make things happen, trust in the Society’s purpose and the direction in which it is heading. In fact, our recent engagement survey showed that 95% of colleagues were proud to work for the Marsden.

Our people have made the Marsden who we are today. They make a big difference to the Society and how it operates, which is why we’d like to share with you what they think about working for us.

“We recognise that being a successful business relies on great people to deliver the Marsden service. Our members say that it’s our people that make the difference and we agree. We are looking for passionate people with a customer focus that can deliver the Marsden values.”

Rob Pheasey, Chief Executive

Here’s what our people have to say…

Jilly Bell

Nelson Branch Manager

I started my career with the Marsden in 2009 when I joined as the Receptionist at Principal Office. Over the years, I worked as a Customer Representative across various local branches before becoming the Nelson Branch Manager. A typical day for me involves monitoring and overseeing branch activities, observing my team and helping customers with savings, mortgage and home insurance queries. I’ve also taken on the role of Mental Health First Aider to help colleagues across the Society. I really enjoy the friendly atmosphere here at the Marsden; everybody is willing to help where they can and the company is trustworthy. The team I work alongside are great to be around.

John Rawstron

Post Administration and Arrears Team Leader

I joined the Marsden in 2020 and the time has flown by! My role is Post Administration and Arrears Team Leader which means I manage a fantastic team who look after mortgage completions, taking ownership of our internal policies and procedures and dealing with borrowers who may find themselves in changing financial circumstances. My job varies from day to day; from collating a number of documents for reporting purposes to managing third-party relationships with partners, such as external solicitors; each day is different. I enjoy the team spirit across the Marsden, both inside and outside of my team. From day one, everyone has combined professionalism with an approach that has been friendly, supportive and knowledgeable.

Diane Farrow

IT Application Programmer Analyst

My first day at the Marsden was in 1983! It was 3 weeks before my 16^th birthday and I joined through a Government training scheme. For 6 months, I worked in the post room, learning how the Society operated. I then moved into IT; working in Data Input, Data Control, IT Operations and finally, Analyst Programming. For my role, I need to be good at problem solving and logically minded, with good communication and time management skills. I liaise with end-users and spend my time developing, writing and implementing reports or data extracts from our database. Every day is different at the Marsden; I work alongside different departments, including Finance, Compliance, Mortgages, Savings and the branches. It’s great to work within a small team where we can rely on each other.