Our people

We employ over 100 people across our 8 branches and Principal Office who work hard to make things happen, trust in the Society’s purpose and the direction in which it is heading. In fact, our recent engagement survey showed that 95% of colleagues were proud to work for the Marsden.

Our people have made the Marsden who we are today. They make a big difference to the Society and how it operates, which is why we’d like to share with you what they think about working for us.

“We recognise that being a successful business relies on great people to deliver the Marsden service. Our members say that it’s our people that make the difference and we agree. We are looking for passionate people with a customer focus that can deliver the Marsden values.”

Rob Pheasey, Chief Executive

Here’s what our people have to say…

Lorna McCullough

Customer Representative

I joined the Society in late 2021 and I work in our Nelson branch as a Customer Representative. I’m still quite new here, but my role usually involves helping people withdraw or deposit money, open new accounts and being available to answer any queries our customers may have. The Nelson branch is very busy and I love talking to the different customers who visit us, meaning every day can be completely different. We have regular customers who visit us and it’s nice to see so many familiar faces – we always have a good catch up. I enjoy working with the most wonderful and supportive team, who are always on hand to answer any questions I have or lend support.

Stuart Snape

Mortgage Advice Team Leader

I started my career with the Marsden in 2021, taking on the role of Mortgage Advice Team Leader. Managing and coaching a small team of mortgage advisers, I work directly within the Mediation department, who take ownership of the direct mortgage application process for new and existing customers. My job varies from day to day, so during a typical week, my team and I can be doing anything from building new mortgage products to answering customer queries. Whether they’re interested in a new mortgage deal, or they’re looking to take out Home Insurance for their property, we could help! Here at the Marsden, I enjoy working within a small, productive team where we can always rely on each other.

Claire Bridge

Health & Safety, Training and Facilities
Co-ordinator

I joined the Marsden in March 2021 and my role here at the Society is the Health & Safety, Training and Facilities Co-ordinator. As the name suggests, I’m responsible for looking after the health & safety and facilities across all our Society sites; this includes our Principal Office and our 8 branches across Lancashire in Barrowford, Burnley, Clitheroe, Colne, Garstang, Lytham, Nelson and Poulton. Working within the HR department, I also organise and manage the internal training programme for new and existing colleagues. I love the varied nature of my job and having the ability to work with colleagues from all across the Society. Every day is different and it’s a really friendly, great place to work.