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Mortgage FAQs

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We’ve covered some frequently asked questions about your mortgage with the Marsden, but should you need any further information, please get in touch.

There may be a cost to mortgage advice. The amount you pay will depend on your circumstances. The fee is up to 1%, but a typical fee is 0.3% of the amount borrowed. Your adviser will talk you through any costs involved with the advice that will be provided.

Our preferred method is Direct Debit and this can be set up by filling in our ‘Direct Debit form‘ and returning it to us. If you do not wish to pay by Direct Debit you can make your payment at any of our branches.

Alternatively you can set up a standing order at your bank or make an online payment if your bank account is set up for this. Our bank details are:

Bank: Royal Bank of Scotland
Sort code: 60-94-95
Account number: your 8 digit mortgage account number

Please allow 3 working days for your payment to reach your mortgage account.

Please contact us on 01282 440500 to discuss this.

Yes, please call us on 01282 440500 and we'll arrange this for you.

Yes, you can download the direct debit form from our Downloads and Useful Links page

If you're having difficulty paying your mortgage, we'll try to help you. You can call us for free on 0800 801645 (please note, if you're calling from abroad you may incur a fee) or email financialsupport@themarsden.co.uk. You can also visit our Downloads and Useful Links page for more information including a leaflet on Payment Difficulties. 

We post annual mortgage statements in January.

Yes, please call us on 01282 440500 and we'll arrange for a Certificate of Loan Interest to be sent to you free of charge.

Please note, any additional requests for this certificate reporting on the same financial year will be classed as a request for duplicate information, resulting in a £15 charge.

Please contact us on 01282 440500 to discuss this.

You can make a capital repayment on your mortgage at any time during the year. Interest is calculated daily so you will benefit from your payment immediately.

The interest is re-calculated on the day the capital repayment is made on your mortgage.

Please contact us on 01282 440500 to discuss this.

Please contact us on 01282 440500 to discuss this.

You require our approval to let out your property so please contact us on 01282 440500 to discuss this further or email the details to mortgages@themarsden.co.uk.

Yes we have a range of products available for existing mortgage customers, please call us on 01282 440500 to discuss these.

Please contact us on 01282 440500 to discuss this.

We'll refund any payment sent to the Society after your mortgage has redeemed. It can take up to 6 working days for the payment to be processed and received back in your bank account.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE

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We're here to help

We want to provide the best service possible, so if you have any questions, get in touch. You can contact us by phone, visit us in branch or email us – we’ll be happy to help.

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