Marsden Building Society is committed to protecting your privacy and keeping your personal information secure. This policy does not extend to external websites accessed from this site.
Your privacy is important to us and we will ensure that your details are accurate and kept up-to-date.
Collection of information
“Your Personal Information” means any information obtained from you in connection with a service or product provided to you by the Society. Information is collected lawfully and in accordance with the Data Protection Act 1998. Where we obtain Personal Information from you we will give you the opportunity to indicate if you do not wish to receive information from us about other services or products. Normally this will be done by way of a tick box on an application form.
Use of information
The Society will use your Personal Information to:
- confirm, update and improve our customer records and for account administration;
- identify and market products and services that may be of interest to you;
- analyse and develop our relationships with you;
- help in processing any applications you may make;
- and assist with research and statistical analysis.
The Society will use your Personal Information to send you information on new products and services that we offer directly or via partners that we think might be of interest to you. If you do not wish to receive such information please write to: Marsden Building Society, Marketing Department, Principal Office, 6-20 Russell Street, Nelson, Lancashire, BB9 7NJ You will of course continue to receive statutory information. We never make our customer details available to other organisations for marketing purposes.
Fraud prevention and detection
To protect us against fraud and other criminal activity we may check your details against, and share information with, a variety of fraud prevention agencies. In addition, Money Laundering legislation requires all financial institutions to collect and record personal information to confirm a customer’s identity, and to report any transactions arousing suspicion to the Serious Organised Crime Agency
Call monitoring and recording
Telephone calls may be monitored and recorded to help staff training, customer service and for the purposes of security and fraud prevention.
Storage of data
Any personal data saved is held safely on our mainframe computer, with security systems preventing unauthorised access and we always ensure it is treated confidentially.
To protect you from fraud, Marsden Building Society will never ask for your sensitive information via email or send you an email with a link that directs you straight to any kind of logon page.
Be aware of the URL (web address) of the web page you are viewing. All Marsden Building Society pages will come with the following URL: www.themarsden.co.uk
Obtaining your Personal Information
You are entitled, on payment of a fee, to receive a copy of the Personal Information we hold about you. If you would like to obtain information held about you by the Society please write to: Marsden Building Society
Data Protection Officer,
6-20 Russell Street