Mortgage Maturity Administrator

If you are a diligent administrator with outstanding attention to detail and excellent customer service skills, then this could be the role for you!

Join our Mediation Team as a Mortgage Maturity Administrator, where you will play a key role in supporting existing customers, guiding them through mortgage maturity and delivering a seamless service experience.

As a Mortgage Maturity Administrator, you will support existing customers at key stages of their mortgage journey. Your day-to-day responsibilities will include handling inbound calls and responding to general enquires, issuing customer correspondence within agreed SLAs, accurately updating internal systems, and producing rate changes as mortgages reach maturity. You will play an important role in ensuring customers receive clear, timely information while maintaining accuracy and compliance across all tasks. 

We are looking for our next team member to have a good standard of general education (GCSE Grade C or above), effective communication skills, excellent attention to detail and the ability to deal with queries and problem solve.

Here at the Marsden, working together is part of our core values, and this administration role will involve communicating and collaborating not just within the team but spanning the whole organisation, working cohesively with colleagues to help us grow and achieve our business goals.

We are a smaller organisation, and as such, all of our colleagues have the ability to enjoy breadth within their role, as well as utilising and developing their specialist skills. 

So, what’s in it for you?

Rated ‘outstanding’ for employee engagement (Best Companies 2023), we’re a progressive organisation that values individuality and diversity. We’re signed up to the Women in Finance Charter and are proud to have a 55% female Senior Management Team. We’re an accredited Living Wage Employer and operate with purpose. In 2022 we set up our Charitable Foundation, and we’re always looking for ways in which we can better support our communities.

This role is advertised on a full-time basis, but we will consider applications from candidates wishing to work with a job share or part time arrangement. While the successful Advanced Mortgage Administrator will need to attend our Head Office in Nelson for 30% of their working week, we have embraced hybrid working and aren’t restricted by geography. Hiring the right person who shares our values and demonstrates the key skills required for this role is far more important to us than rigid working patterns and where someone chooses to live.

In addition to the competitive salary on offer, we also provide an attractive suite of benefits including a generous annual leave entitlement, contributory pension scheme (with 10% employer contribution), life assurance, Simply Health cover, and discounted memberships.

Apply today!

To read through the full job description please visit the careers page on our website. If this sounds like the perfect role for you, then we hope you will apply by clicking the link below.

Please note – we are not accepting support from agencies at this time and are looking to engage with candidates directly.