What to do when a loved one passes away
We’re sorry to hear about your loss and want to make it as easy as possible for you to notify us about the death of a loved one. You can use this page to let us know about the bereavement and access resources which may help during this difficult time.
How to notify us of a death
The Death Notification Service is a free online service designed to make the process of notifying banks and building societies easier.
You can use it to let us know about any accounts your loved one held with us – as well as those with any other banks or building societies. It’s a quick and easy service to use and is completely free of charge.
If you need to notify us of a death, follow the link below and you’ll be guided through the process.
The ‘Tell us once’ service allows you to inform all the relevant government departments when someone dies, including HMRC, DWP and the DVLA. You can find out more on their ‘Tell us once‘ page.