When a loved one passes away FAQs
We’re sorry to hear about your loss and want to make it as easy as possible for you to find answers to the questions that may be on your mind. We’ve put together some frequently asked questions to support you during this difficult time.
How quickly do I need to register a death?
This depends on where you live. If you live in England, Wales or Northern Ireland, you’ll need to register a death within 5 days. For Scotland, it’s 8 days. This includes weekends and bank holidays.
- How do I register a death?
How do I request a death certificate?
Once the death has been registered, you’ll receive a death certificate. This can take a few days to arrive. If you need additional copies, they can be bought from the Registration Office, or you can copy the certificate yourself providing it is then certified.
Copies of death certificates can be certified by a professional or regulated person such as a Solicitor, Doctor, Dentist, Chemist, Nurse (SRM or SRN), Teacher, Bank Official etc. The certified copy must state “this is a true copy of the original document”.
How do I notify you of a death?
You can notify us of a death by using the Death Notification Service. This is a free online service that notifies banks and building societies of a death. It’s quick and easy to do and you’ll find out more on our ‘What to do when a loved one passes away’ page.
What happens when I notify you of a death?
We want to make things as straight forward as possible, so we’ve put together a ‘Bereavement guide’ to let you know what happens once we receive notification of a death. You’ll find it on our ‘What to do when a loved one passes away’ page.
- Where can I get support?