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Service standards

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Our teams work hard to progress your applications as quickly as they can. Please help us by ensuring all supporting documents are included with your application. If you need to contact us about your case, please do so, only if it is outside the service standards shown below.

Last updated:

Please see our current service standards before contacting us about your case.

14/05/2024

Application in principle (AIP):

AIPs are being reviewed in:

1 day

New applications

New applications are being reviewed in:

1 day

Valuation instructed

Valuations are being instructed in:

1 day

Review of supporting documents

Supporting documents are being reviewed in:

2 days

Offer turnaround

Once an application has been fully assessed, offers are being produced in:

2 days

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