Marsden Online FAQs

Yes. Existing customers must complete a one-time registration before they can view and manage their accounts online.

Yes. Eligible savings accounts can be opened through Marsden Online.

Some joint savings accounts can be opened online, depending on the product selected.

Unfortunately, children's and young saver accounts are not available online. 

Unfortunately, you cannot open an account as an Attorney.

Occasionally, we may need to carry out additional verification checks or request further information before your account can be opened.

Most accounts are opened automatically. However, some applications require additional checks and may take slightly longer to process.

If your product includes a cooling-off period, this will be explained in the product terms and conditions provided when you apply.

An electronic identity check is a secure process that helps us verify your identity using trusted information sources.

We may have been unable to verify some of your details electronically. If this happens, we may ask you to provide additional documents.

Examples include: 

• A valid passport 
• A valid driving license 
• Proof of address 
• A recent bank statement 

An activation code is used during registration to confirm that you have access to the email address you provided.

A verification code helps confirm your identity and enables full access to your online accounts. This will arrive by post.

Please check your spam or junk folder first. If you still cannot find it, request a replacement code or contact us for assistance.

Select 'Forgotten Username' on the login page and follow the instructions on screen, or log in with your email address.

Select 'Forgotten Password' on the login page and follow the instructions to reset it securely.

Use the online recovery process or contact us for assistance.

For your security, accounts may be locked after several unsuccessful login attempts. Please contact us and we'll help you regain access once we've verified your identity.

We use a range of security measures, including passwords, verification processes, and one-time passcodes, to help keep your account protected.

Please contact us and we'll help you to update your details.

You can change your mobile number using Marsden Online if you still have access to your old number, as you'll need to confirm the change using a one-time passcode. If the number is no longer available, please contact us and we'll update your mobile number after completing some security checks. 

Please send a secure message with your new address and we'll update this for you.

Please send a secure message with your new bank details and these will be updated.

Please wait until your application and any required verification checks have been completed.

Payments can take time to be received and processed usually within 3 hours if payment is sent between 7am-3pm. Payments sent outside this period will appear the following morning.

Many savings accounts support online withdrawals to your nominated bank account. Product-specific terms apply.

A nominated bank account is a bank account in your/joint name that has been registered with us for withdrawals.

No. For security reasons, changes to your nominated bank account must be completed separately. Please send a secure message with your new bank details.

Withdrawal requests submitted before the daily cut-off time are normally paid to your nominated account by close of business the next working day. Requests submitted after the cut-off time may take longer.

Yes. The current daily withdrawal limit is £20,000.

Notice accounts require a notice period to be served before funds can be withdrawn. Please refer to your product terms for details.

No. Withdrawals can only be paid to your nominated bank account.

Unfortunately, Marsden Online does not support same day payments. A same day payment can be processed by visiting your local Marsden branch if you're a branch-based customer or by telephone.

Simply log in and select the account you wish to view from your account summary page.

Not all account types are currently available online.

Transaction history is available within each account's detail screen.

You can view your transaction history online. Formal statements may be provided separately depending on the account type by contacting us.

Please contact us or send a secure message through your online account.

Some eligible savings accounts can be closed online, subject to the product terms and conditions.

Your application form is available within the 'Account Documents' section.

Mortgage accounts may currently be available on a view-only basis.

These services may not currently be available online. Please contact us for assistance.

Please contact us as soon as possible so we can discuss your situation and support you.

Log in and select the 'Secure Message' option within your account. You can only perform this once you've verified your account.

Please contact us immediately if you notice any transactions you do not recognise.

We support the latest versions of: 

• Microsoft Edge 
• Google Chrome 
• Mozilla Firefox 
• Safari 

You can contact us by telephone, secure message, or email.

Please try again later. If the issue continues, contact us for assistance.

No, you will not receive confirmation when you open an account. 

No, you will not receive confirmation when you make a withdrawal. 

No, there is currently no charge for using Marsden Online.

If you realise you've entered incorrect information, please contact us and we'll help correct it.

You can normally access your accounts online at any time, although occasional maintenance periods may affect availability.

Contact us immediately if you believe your account details have been compromised or if you notice any suspicious activity. More information about fraud prevention can be found here.