We’ve put together our Frequently Asked Questions for our online savings platform, how to use it and how we keep your account secure. Please also download our User Guide if you need any instructions on using your online account. If you have any questions that haven’t been answered below, please get in touch!
Scheduled maintenance times
From time to time we will schedule maintenance that affects your access to Marsden Online, when we do this we will give notice on the login screen and will always aim to carry out maintenance in quieter periods or overnight.
Why have I been logged off?
We automatically log you out after 20 minutes of no activity. This is to protect you in case you forget to log out.
I need to change my details, what do I do?
You’re able to change your email address or telephone details on your Savings portal by clicking into the section next to your name and editing your details at the top of the page.
If you’re looking to change your address, you will need to call us on 01282 440500 or send a secure message and we will arrange to post out the necessary forms to be signed and returned with one document from list B of our identification requirements leaflet.
Please click here for a copy of the Identification Requirements leaflet.
How do I close my account?
You can close your account by sending us a Secure Message and the relevant forms will be sent out to you to support this.
How do I make a payment into my account?
To make payments into your eSaver account, please quote:
Sort Code: 60-94-95
Account number: last 8 digits of your Marsden account number
Please note: Payments in can take 3 working days to be processed to your account
How do I change my password?
If you know your password, in the same section above you can make changes to your password and memorable information.
If you’ve forgotten your password, you can change it on the log on screen using the link ‘forgot password?’ which will let you re-set it online after verifying your email address
How will you communicate with me?
From time to time we may need to get in touch with you to update you on changes to Marsden Online. We will do this either by post, email or secure message when you log on.
Please remember that Marsden Building Society will never request or send account information by E-mail. You will however receive E-mails from us to notify you that there is a message waiting in your secure message box, which you can only see by logging in using your security details. Please be aware, we’ll never send you an email with a link that directs you straight to any kind of login page – unless you’ve requested this.
If you’ve received an email and you’re unsure if it’s genuine you can forward it on to us at firstname.lastname@example.org
What are cookies?
Keeping you, your accounts and your personal information safe is our number one priority, but we need your help to keep you protected.
Visit our online security page to find out more.